Vulkan Vegas Casino - Player’s struggling to complete account verification.

I’m struggling with KYC VERIFICATION it’s been 5 days now i got some of the documents approved and the others declined

I’ve provided them with more documents and it took so long to get verification

Dear simogulay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

ive provided more than 12 documents

evrey documents they’ve asked me

dear casino guru

i got all the documents approved but still not verified?

can you please answer me ?

Thank you very much for your reply, simogulay. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear simogulay

In order to complete KYC, please kindly refer to the e-mail that was just sent by the support.

Kind regards

simogulay, please note that Vulkan Vegas casino didn't ask for your email address, but advised you to check your emails. It seems that you received a message from the casino with further instructions.

Case resolved

Dear simogulay,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru