Vulkan Vegas Casino - Player’s struggling to complete account verification.

Desde hace 3 días mi cuenta está en proceso de verificación, sin embargo la documentación TODA ya está aceptada. Soporte, aparte de contestar de mala manera, me menciona que debo esperar un correo que me avise la verificación pero es que no llega por ningún motivo!! Necesito para retirar mi dinero y cerrar mi cuenta, pésima experiencia con ese Casino.

Dear yeison4616,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No hay ningún problema con la verificación de mi cuenta, es más, como le mencioné todos los documentos solicitados por Vulkano para la verificación se encuentran APROBADOS desde el mismo día que estos fueron entregados. Ahora solo basta que cambien el estado de mi cuenta a VERIFICADO, cosa que reniegan hacer por aparente burocracia. A través de soporte solo he recibido respuestas predeterminadas, no existiendo interés real en resolver mi caso. Me gustaría que pudiesen ayudarme a contactar a Vulkano para que por fin acrediten mi cuenta!!

Dear yeison4616

The account was verified, please kindly make a withdrawal request.

Kind regards

Thank you so much, Vulkan Vegas Casino team, for your assistance.

Dear yeison4616,

Place your withdrawal request, please and keep me informed about any further developments.

Dear yeison4616,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Bueno, les comento que he intentado retirar dinero en 3 ocasiones, todas rechazadas. La primera de estas fue hacia la cuenta con la que hice mi primer depósito código transacción e8ae8edd-f68c-43d4-b17d-c9abc0127645 y me la rechazaron por "problemas técnicos" obligandome a probar suerte con billeteras digitales, las cuales me rehuso a utilizar por malas experiencias. Me pueden ayudar? Vulkan Vegas me ha hecho pasar bastantes malas experiencias

Thank you, yeison4616, for the update. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. 

Is there any other payment method that you would consider using?

Hello all,

All the payouts were completed and there are no active/pending requests.

Kind regards

Thank you very much, Vulkan Vegas Casino team, for the update.

Dear yeison4616,

Could you please confirm that you received all your winnings and the problem has been resolved successfully? Thank you in advance.

Dear yeison4616,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.