Vulkan Vegas Casino - Player’s struggling to complete account verification.

Hallo casino guru, durch euch bin ich an das casino vulkan vegas gekommen und habe dort angefangen zu spielen weil ich eine super Bewertung geschrieben habt.

Ich habe auch sehr gerne dort gespielt Einzahlungen laufen alle super.

Aber jetzt will ich zum ersten Mal Gewinn auszahlen und es gibt nur Probleme.

Meine vip Betreuerin meinte alle Unterlagen wären da und verifiziert und auf einmal tage später fehlen wieder irgendwelche Dokumente.

Wie kann das sein das das casino was ihr empfiehlt und mich erst glücklich gemacht hat mich jetzt sooooo nervt und traurig macht nur weil ich 2000 Euro auszahlen will.

Ich habe bestimmt das 20 fache verspielt.

Könnt ihr mir helfen?

Dear Vollem66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Vollem66

All the withdrawals were completed at 01.05.2022 09:28:51 (UTC)

We did not and do not observe any issues.

Can you please confirm the money was received?

Thank you in advance!

Kind regards

Thank you very much, Vulkan Vegas Casino team, for assisting us with this complaint.

Dear Vollem66,

Could you please confirm that all the funds have been received? Looking forward to hearing from you.

Dear Vollem66,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.