The player from Germany is experiencing difficulties withdrawing their winnings due to ongoing verification. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Vulkan Vegas Casino - Player’s struggling to complete account verification.
Amount: €2,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello casino guru, thanks to you I came to the casino volcan vegas and started playing there because I wrote a great review.
I also really enjoyed playing there. Deposits are all great.
But now I want to withdraw profit for the first time and there are only problems.
My vip supervisor said all the documents were there and verified and suddenly days later some documents were missing again.
How can it be that the casino that you recommend and made me happy in the first place is now sooooo annoying and sad just because I want to pay out 2000 euros.
I must have gambled away 20 times that.
Can you help me?
Automatic translation:
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2 years ago
Dear Vollem66,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Dear Vollem66
All the withdrawals were completed at 01.05.2022 09:28:51 (UTC)
We did not and do not observe any issues.
Can you please confirm the money was received?
Thank you in advance!
Kind regards
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2 years ago
Thank you very much, Vulkan Vegas Casino team, for assisting us with this complaint.
Dear Vollem66,
Could you please confirm that all the funds have been received? Looking forward to hearing from you.
