The player from Germany is having difficulties withdrawing winnings due to incomplete verification. The player soon was soon verified and a few days later received their winnings. Therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player’s struggling to complete KYC verification.
Amount: €1,350
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I have uploaded my KYC exam everything. The test takes forever and other data is constantly required. I uploaded everything and still I don't get my money. At 21 payouts it says REJECTED again and again. Why am I not receiving my winnings? As long as I don't get a share of the winnings, I won't continue to play.
Please prove that Vulkan Vegas is not a scam. Otherwise, I'm going to badmouth Vulkan Vegas everywhere. Facebook, Instagram, TikTok. I will write about it everywhere
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2 years ago
Dear Daniel11283,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few business days to collect and review all documents.
Which documents you have already provided and when exactly?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Vulkan Vegas got a photo of the credit card from me on both sides. Photo of my face with credit card and ID together. A photo of my tax return. Photo of my ID both sides. And every time they want more. That's tactics!
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2 years ago
Dear Daniel11283
Your documents have just been confirmed and the KYC check is now complete.
Feel free to make a withdrawal request.
Best regards,
Vulkanvegas Team
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2 years ago
Translation
I am very curious if the money will come. I will keep you up to date.
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2 years ago
Hello everyone,
Thank you Vulkan Vegas Casino for your assistance.
Daniel11283, please keep us updated and let us know when you receive your withdrawal.
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2 years ago
Translation
Hello, I received 1000€ out of 1300€. Thank you Vulkan Vegas for the fast transfer. Now I'm waiting for the remaining 300€.
Thanks for the help
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2 years ago
I am happy to hear that! Please, let us know when you receive the rest of your winnings.
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2 years ago
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Hello, how long can it take for the remaining 300€ to arrive? At Vulkan Vegas it says 2-3 days. Still nothing there…
Regards
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2 years ago
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Money is everything!
Thanks Vulkan vegas and thanks to Casino Guru for the help.
I thought wrong about Vulkan Vegas.
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2 years ago
Awesome news, Daniel11283. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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