Vulkan Vegas Casino - Player’s struggling to complete account verification.

Me ajude a ter minha conta verificada por favor

Dear victoriasilva1924,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Have you uploaded requested personal documents inside your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela,

Just to clarify - this account will not be verified, since it's a duplicating account, which is against the T&Cs of VulkanVegas.

In fact the main account belongs to the author of the complaint https://casino.guru/vulkan-vegas-casino-player-is-experiencing-an-undefined-1

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear victoriasilva1924,

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear victoriasilva1924,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.