Vulkan Vegas Casino - Player’s struggling to complete account verification.

Gostaria de pedir para o cassino vulkan vegas aceitar meus documentos para que eu possa realizar saques de minha conta

Dear Valéria,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see in your other complaint that you have already submitted your documents once:

https://casino.guru/vulkan-vegas-casino-player-s-struggling-to-complete-16

Could you please clarify the situation? Have you been asked to submit your documents again, or submit some additional documents?

Looking forward to hearing from you.

Best regards,

Kristina

Olá kristina, então eu perdi meu e-mail que estava naquela conta e não pude mais ficar com ele, então retirei meu ganhos de cobta e fiz outra, sabendo que o processo de verificação kyc demora você poderia me ajudar ?

Valéria, the vast majority of casinos do not allow players to create more than 1 account. I checked the casino's T&Cs (https://vulkanvegas.com/en/terms-and-conditions) and I found this:

"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts may be immediately closed by us and:

5.5.1. all transactions made from the Main and/or Duplicate Account will be made void;

5.5.2. all stakes or deposits made using the Main and/or Duplicate Account will not be returned to you;

5.5.3. any deposits, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited and may be reclaimed by us, and any funds withdrawn from the Main and/or Duplicate account shall be returned to us on demand."

Have you discussed the option of opening another account with the casino directly?

Peço desculpa pois não sabia, a perda do meu e-mail fez com que eu fizesse outra conta no cassino eu realmente não uso mais aquela conta e não sei mais como recuperá-la

Como faço pra falar com o casino e pedir permissão para ter outra conta aberta sem ser prejudicada?

Casino vulkan vegas vocês podem me ajudar ?

Desde já agradeço

Olá eu consegui o acesso a minha primeira conta, será que posso retirar meus ganhos dessa segundaria e usar somente a principal ??????

I apologize, Valéria, but by creating another account you have breached one of the main rules. Unfortunately, we cannot go against rules like this. You can try contacting the casino directly to ask if they are willing to make an exception for you, however, we can't force the casino to do so. From our standpoint, the casino is not obliged to verify your account, nor pay out your winnings.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.