HomeComplaintsVulkan Vegas Casino - Player’s struggling to complete account verification.

Vulkan Vegas Casino - Player’s struggling to complete account verification.

Amount: €1,300

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 10 Jun 2021 | Resolved : 14 Jun 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Ireland is complaining about the lengthy verification process. Player’s complaint has been resolved successfully.

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3 years ago

I'm having trouble with withdrawing my winning , I have won 1300 euro and was asked to send in documents for KYC veryfication it's now 3rd week of waiting and they keep telling me to wait longer and noone can answer when will it be complete 3 weeks it's a long time to veryfy account in my opinion can you help me please

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3 years ago

Dear marczes92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Please kindly make another withdrawal request


Kind regards

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3 years ago

Update , My withdraw is now been accepted and money is on the way I will update once it reaches my account ...

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3 years ago

Thank you very much, Vulkan Vegas Casino team, for your assistance and help.


Dear marczes92,

I will be waiting for an update patiently.

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3 years ago

I wish to inform that my winnings have arrived in my bank , thank you casino guru for your help ! 10/10

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3 years ago

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, marczes92, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru


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