Vulkan Vegas Casino - Player’s requests to close his account have been overlooked.

Hello casino guru.

Can you please help me?

I want not close my account but it's impossible to get in touch with their support. They don't answer to e-mails and in site it says the live chat is on but is not even possible to use it.

Best regards

Dear tftcosta,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please share with us the reason for closing your account?

I tested the live chat and I didn’t come across problems like you. It is working, I was immediately connected to a kind live chat agent, and I was informed that they are available 24/7. Which email address did you send emails to? I checked the website and found this contact at the bottom:

E-Mail:support@vulkanvegas.com

Phone: +357-25-654-268

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear tftcosta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello there. Sorry for the time I did take to come back here. Live chat never works for me and still without any response to my email.

Best regards

tftcosta, what is the reason for closing your account, please?

Dear tftcosta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.