Vulkan Vegas Casino - Player’s payout delayed after account closure.

So Vulkan vegas blocked my account like 3 weeks ago with no prior warning or even a reason for blocking my account but I have no problem with that since they say they can block an account whenever they want,my only issue is that they were supposed to release my pending withdrawal atmost after 5 business days max.Up to today I have not received anything.When I ask they tell me it's processed and the external party is delaying. I have dealt with astropay before and they don't delay for that long. It's headed to almost a month now. I didn't want to come here but I think it's taking too long to release the payout and all they do is give excuses.If they cannot be able to process with the method they requested,they can use any other method I had used before including crypto.

Hello Jt200,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was fully verified since I started playing in mid January 2024,I created the account end of last year but I started playing this year January,and no I did not play with the bonus I played with real money.Last I texted them was like two days ago asking about the withdrawal but the response was the same which was I should wait. I text them while logged out since I cannot be able to login so I cannot access the actual conversation.

Hello Jt200

There is no need to worry, the transactions are being processed by the external PSP and you'll be getting the withdrawal soon.

If (by any reason) the transactions fail - we will reopen the account and you'll be able to make a withdrawal request once again.

Regards

Hello Jt200,

Please let us know once the money arrives to you within the next 14 days.

Okay I will hopefully it will arrive within that time because I have waited long enough

So you are going to close the case after 4 days? What if I will not have received the money, because up to now there's is nothing and there are no signs. Its almost a month now and they have not been able to sort it out. Does this happen to other players or just me? Because I don't think others are made to wait this long. I just don't get why i have made to wait this long!

Dear Jt200

Please kindly make a withdrawal request again, crypto is preferable.

Regards

Just requested a new withdrawal via crypto (etherium). Hope you can process it now.

Hello

The player received funds at 18.03.2024 22:02:42 (UTC)

Regards

I received the funds. Thank you

Dear Jt200,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru