The player from Germany reports that free spins in the game 'Finn and the Swirly Spin' at 50 cents were not credited to her, despite being listed in the game history. The casino claims there were no wins associated with the spins.
Vulkan Vegas Casino - Player's free spins are not recognized.
Amount: €66
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
4d 9h 37m 25s
Case summary
3 days ago
Public
Public
4 days ago
Translation
I had free spins in the game 'Finn and the Swirly Spin' at 50 cents, and they were not credited to me. They are listed in the game history, but not in the casino history. It is claimed that there was no win. 
Automatic translation:
Public
Public
3 days ago
Hello dlmcelleone,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Regards,
Nick
dlmcelleone has 4d 9h 37m 25s to reply
