HomeComplaintsVulkan Vegas Casino - Player's free spins are not recognized.

Vulkan Vegas Casino - Player's free spins are not recognized.

Amount: €66

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 09 Nov 2024 | Case closed : 24 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Germany reported that free spins in the game 'Finn and the Swirly Spin' at 50 cents were not credited to her, despite being listed in the game history. The casino claimed there were no wins associated with the spins. The Complaints Team extended the response time for the player to provide additional information, but the player did not respond. As a result, the complaint was rejected due to a lack of further communication.

Public
Public
2 months ago
Translation

I had free spins in the game 'Finn and the Swirly Spin' at 50 cents, and they were not credited to me. They are listed in the game history, but not in the casino history. It is claimed that there was no win. file

Automatic translation:
Public
Public
2 months ago

Hello dlmcelleone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

Public
Public
1 month ago

Dear dlmcelleone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news