HomeComplaintsVulkan Vegas Casino - Player’s experiencing difficulties contacting casino support.

Vulkan Vegas Casino - Player’s experiencing difficulties contacting casino support.

Amount: €10

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 09 Sep 2020 | Case closed : 24 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany has been trying to contact casino support without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I wrote the support several times, an employee comes into the chat and has been able to ignore me for an hour. I do not recommend this casino to anyone because there was no more message except "wait a minute". This is pure cheek and has never happened to me anywhere else LG

Automatic translation:
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4 years ago

Dear Tim,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Why you have been trying to contact casino support? Was your withdrawal delayed? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

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4 years ago

Dear Tim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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