The player from Germany has been trying to contact casino support without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s experiencing difficulties contacting casino support.
Amount: €10
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I wrote the support several times, an employee comes into the chat and has been able to ignore me for an hour. I do not recommend this casino to anyone because there was no more message except "wait a minute". This is pure cheek and has never happened to me anywhere else LG
Automatic translation:
Public
Public
4 years ago
Dear Tim,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Why you have been trying to contact casino support? Was your withdrawal delayed? Could you please elaborate? I will be waiting for your reply patiently.
Best regards,
Petronela
