The player from Brazil is not able to withdraw their winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player's dissatisfied with the verification process.
Amount: 262 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi Guru, the verification process is long, I've been trying to withdraw for several days, but they say it's in the verification process. before that, my account was verified, they send a confirmation email, it's always the same mess. Thanks.
Automatic translation:
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2 years ago
Dear ROGERSANTOS,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. It is more than common that casinos to require additional documents even though your account has been verified before.
Could you please advise which documents have you already provided and when exactly? Have you provided all the required documents?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hi Kristina, My account has been fully verified, but these online casinos are difficult to pay and the strategy is to make it difficult for the player to withdraw.
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2 years ago
Hello, ROGERSANTOS
We'd like to confirm your account is fully verified, can you also specify the disputed transaction ID, since we do not see any active/pending requests.
Thank you!
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2 years ago
Translation
Thanks Kristina and casino guru, I appreciate your help.
Automatic translation:
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2 years ago
Hello everyone,
Thank you VulkanVegas Casino for your quick help.
ROGERSANTOS, do you have any pending withdrawals? If yes, please post here the transaction ID. Thanks.
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2 years ago
Hello,
According to our records, the withdrawal was received by player at 28.04.2022 22:04:59 (UTC)
Dear ROGERSANTOS, can you please confirm?
Thank you!
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2 years ago
Awesome news, ROGERSANTOS. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
