Vulkan Vegas Casino - Player's dissatisfied with the verification process.

Hi Guru, the verification process is long, I've been trying to withdraw for several days, but they say it's in the verification process. before that, my account was verified, they send a confirmation email, it's always the same mess. Thanks.

Dear ROGERSANTOS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. It is more than common that casinos to require additional documents even though your account has been verified before.

Could you please advise which documents have you already provided and when exactly? Have you provided all the required documents?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina, My account has been fully verified, but these online casinos are difficult to pay and the strategy is to make it difficult for the player to withdraw.

Hello, ROGERSANTOS

We'd like to confirm your account is fully verified, can you also specify the disputed transaction ID, since we do not see any active/pending requests.

Thank you!

Thanks Kristina and casino guru, I appreciate your help.

Hello everyone,

Thank you VulkanVegas Casino for your quick help.

ROGERSANTOS, do you have any pending withdrawals? If yes, please post here the transaction ID. Thanks.

Hello,

According to our records, the withdrawal was received by player at 28.04.2022 22:04:59 (UTC)

Dear ROGERSANTOS, can you please confirm?

Thank you!

Yes thanks.

Awesome news, ROGERSANTOS. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.