Vulkan Vegas Casino - Player’s deposits have never been credited to his casino account.

Dear César Alfonso,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Do I understand correctly that there were two payments (3,082 MXN and 2,054 MXN) respectively?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

What should I do in that case? The casino limits itself to not telling me anything that happened to that money and not crediting it or returning it to my account. I want to play. I deposited another 250 and the system, if I catch them, should give better support since I trust them for having a good rating with you

Dear César Alfonso

Sorry about your issues. Couple quick questions though:

1) Have you contacted live support regarding the issue?

2) Can you name the transaction ID of yours that never got credited onto the casino account?

3) The screenshots above do not prove there was any deduction of funds from your banking account. Could you provide the corresponding ones please?

Thank you in advance for your cooperation.

Best regards

Thank you, Vulkan Vegas Casino team, for your assistance.

Dear César Alfonso,

Could you please elaborate? Thank you in advance for your reply.

Thank you for your response and the funds have already been credited this morning. I thank you very much for your support and what a pity to have to file a complaint, but I suppose there is no bad complaint if it is resolved correctly, thanks to all the funds, they are already in my account and I have Profits

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, César Alfonso, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru