Vulkan Vegas Casino - Player’s deposit seems lost.

I made a deposit yesterday but it was declined by Vulkan Vegas, the money has been removed from the card and is gone. How can i get my money back?

Payment ID a7ebf81d-4877-4d86-be14-4fd602700b6b

Dear Cyntia190390,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account or returned to your bank account/e-wallet.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Thanks, I hope the Vulkan Vegas casino will help me resolve this problem, because money is taken from my card, but lost somewhere.

please close , case is resolved🙂

Dear Cyntia190390,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru