The player from Germany deposited 500 Euros which was instantly debited but never credited to the casino account. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player's deposit not credited to account.
Amount: €500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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6 months ago
Translation
Last Sunday, I deposited 500 Euros, which was immediately withdrawn. However, this money was never credited to my customer account. The deposit was rejected. I never got my money back.
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6 months ago
Dear claudiareinheimer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
Dear claudiareinheimer,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Translation
The money was debited from me and my bank informed me that it was a technical problem with the casino. I have deposited several times and never had any problems. My bank says it quite clearly
that the casino can never transfer the money back
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6 months ago
Translation
I'm being held up by the casino, waiting for my money
I still do
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6 months ago
Dear claudiareinheimer
Thank you for your patience.
The issue will be resolved within 4 hours.
Please kindly confirm when you get the money.
Best regards
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6 months ago
Thank you very much, Vulkan Vegas Casino team, for your assistance.
Dear claudiareinheimer,
Could you please confirm that your deposit was successfully credited to your casino account already? Thank you in advance.
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6 months ago
Translation
good afternoon, yes money has been credited, thank you
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6 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, claudiareinheimer, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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