The player from Germany deposited 500 Euros which was instantly debited but never credited to the casino account. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player's deposit not credited to account.
Amount: €500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
1 year ago
Translation
Last Sunday, I deposited 500 Euros, which was immediately withdrawn. However, this money was never credited to my customer account. The deposit was rejected. I never got my money back.
Automatic translation:
Public
Public
1 year ago
Dear claudiareinheimer,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Dear claudiareinheimer,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Translation
The money was debited from me and my bank informed me that it was a technical problem with the casino. I have deposited several times and never had any problems. My bank says it quite clearly
that the casino can never transfer the money back
Automatic translation:
Public
Public
1 year ago
Translation
I'm being held up by the casino, waiting for my money
I still do
Automatic translation:
Public
Public
1 year ago
Dear claudiareinheimer
Thank you for your patience.
The issue will be resolved within 4 hours.
Please kindly confirm when you get the money.
Best regards
Public
Public
1 year ago
Thank you very much, Vulkan Vegas Casino team, for your assistance.
Dear claudiareinheimer,
Could you please confirm that your deposit was successfully credited to your casino account already? Thank you in advance.
Public
Public
1 year ago
Translation
good afternoon, yes money has been credited, thank you
Automatic translation:
Public
Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, claudiareinheimer, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
