Vulkan Vegas Casino - Player’s deposit is missing.

ScammerAlert....

They Eat My Deposit Money And Now Doing Drama were Working on it.

I Msz There Customer care They Give Same Ans Ur Team Working on it But - We Can't Tell u When ur Deposited Ammount Come 😂 , Customer Support is Not Helpful 🥱

Player ID 48532370

Payment I'd -

9f459959-a985-4595-b9d7-ff264e03d410

500₹ i Added Approx 7$ , I Have Deposit Money Via UPI, I Have All Payment Proof 🧾 ALSO..

i Just Want to know Where is My Money 😭 if u Guys Taking Small AMMOUNT So Think What Happened if we Add Thousands of ₹ Ammount.

Dear bunty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello all

The deposit was credited on 03.07.2023 12:14:22 (UTC) after performing the checks with the PSP.

Kind regards

Thank you very much, Vulkan Vegas Casino Team, for your assistance.

Dear bunty,

Is there anything else we could try to help you with or I can close this complaint as resolved? Looking forward to hearing from you.

Dear bunty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.