Vulkan Vegas Casino - Player’s deposit has never been credited to his casino account.

Excuse me, can you help me with a deposit I made and they gave it to me Player ID: 34020370 please I've been here for 7 days and nothing

Dear santes9210,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

PS: Could you please confirm which casino website is the correct one?

https://vulkanvegas.com

http://vulcanvegas.club/

https://vegaslots.live/

If I already got the bank, he told me that he could not do anything because it is a question of the establishment because the funds were sent

Could you please confirm which casino website is the correct one?

https://vulkanvegas.com

http://vulcanvegas.club/

https://vegaslots.live/

https://vulkanvegas.com if correct

I fully understand your frustration, santes9210. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 12 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

I will trust you, thank you.

I really feel robbed and cheated

Hello santes9210

Sorry you've faced issues.

Can you please specify the disputed transaction ID?

Thank you in advance!

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your help.

We have received the following screenshot from the player. Would this be enough?

Dear Petronela,

Thank you for the screenshot provided

We believe this was a deposit via a bank card (found a similar transaction in the back-office)

The player needs to provide this screenshot to our live support, also, the player needs to provide a proof, that the card belongs to him. Our support will contact the PSP.

Kind regards

Thank you very much, Vulkan Vegas Casino team, for the instructions.

Dear santes9210,

Could you please follow all the required steps and keep me updated about any further developments?

Dear santes9210,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.