The player from Germany has deposited money into casino account but the funds seem to be lost. We’ve closed this complaint as per the player’s explicit request.
Vulkan Vegas Casino - Player’s deposit has never been credited to his casino account.
Amount: 1.111 mBTC
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good day,
The following problem I have, which is more common in Vulkan Vegas, you often read about it. My BTC deposit is not credited!
As a rule, if you pay more often in casinos with cryptocurrency, the transaction takes about 5-60 minutes max. It is also traceable in every casino except Vulkan Vegas.
After 12 hours the amount has still not been credited!
Support of course standard answer it takes up to 96 hours by the way tell everyone where deposits are not credited!
Total bullshit BTC transferred and credited to Vulkan Vegas!
Would like my money or the credit immediately! Otherwise it would be theft!
Automatic translation:
Public
Public
1 year ago
Dear marciistdabei,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Translation
I have been assigned an address! Checked several times. No, I have already made several deposits here. When it comes to cryptocurrency, I can't contact my e-wallet provider, why should I? He sends that to the address of my input. As I said, I checked it several times and also took a screenshot so you can see where I sent it.
This is also nothing new, one reads again and again, be it here or on Trustpilot, that funds are never credited, among other things, that there is always the standard answer of up to 96 hours.
At Vulkan Vegas it is also not comprehensible like in any other casino what crypto deposit offers. There you can see the processing and where the transaction is located.
Haven't had any problems with crypto in any casino. Vulkan Vegas received the money just doesn't credit it! Is understandable by my e-wallet provider!
Automatic translation:
Public
Public
1 year ago
Translation
Short update!
I have now contacted Calypso Pay. The payment provider that runs the whole thing because Vulkan Vegas still doesn't think it's necessary to do anything. Other than wait 96 hours then maybe what will we do? Can't be honest at all.
As soon as Calypso Pay responds, I'll post an update! Should the money have been forwarded by Calypso, Vulkan Vegas has embezzled the money.
Automatic translation:
Public
Public
1 year ago
Dear marciistdabei
Sorry you've faced issues. Can you please specify the transaction ID?
Thank you in advance!
Kind regards
Public
Public
1 year ago
Translation
Volcano Vegas support!
What about the money now?
Almost 2 days have passed and still no credit! It can be seen from my screenshots by email to support on March 7th, 2023 at 8:35 a.m. that the money/BTC was sent to you and was credited to your wallet on March 6th, 2023 at around 10:14 p.m.! You don't need 2 days for that. Such a search takes a few minutes. Absolutely unprofessional sorry
Automatic translation:
Public
Public
1 year ago
Translation
3 days passed still no reaction or credit of the deposit! Unbelievable. You can only advise against depositing money here.
Automatic translation:
Public
Public
1 year ago
Translation
Today the casino credited something but not the full amount. Anyway, didn't win anything in any slot anyway. Very strange played in other casinos at the same time ohhh lo and behold got free spins from 4 different providers. Nothing at all in Vulkan Vegas, not once. A rogue who thinks evil of it.
Since you have not credited me enough, I will give you the rest, which you can use for the countless lawsuits against you.
Please close my account with you permanently. In such a casino I don't deposit a cent anymore. Thank God there are countless trustworthy and above all customer-oriented casinos that are not just out for rip-offs.
Thanks!
At Casinoguru the case can be closed even though I didn't get the full amount!
Automatic translation:
Public
Public
1 year ago
We’ve closed this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one entirely, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
PS: If you wish to close your Vulkan Vegas Casino account, please contact the casino directly.
