Vulkan Vegas Casino - Player’s deposit has never been credited to her casino account.

On 12/8, I made a deposit from the bank by bank transfer, but it hasn't been deposited yet. It continues every day, and I'm troubled by all the answers I don't understand when the operator asks me "What did you want me to do?"

Dear aimasaru0330,

Thank you very much for submitting your complaint and forwarding your payment receipt:

I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation too.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello aimasaru0330

Would you please specify the disputed transaction ID?

Thank you in advance!

Kind regards

Where is the transaction ID written?

Transaction ID should be displayed on your payment receipt.

Dear aimasaru0330,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.