The player from Germany deposited €52 via Sofortüberweisung on July 10, 2024, which was debited from their account but was not credited to their Vulkanvegas casino account. They received only standard responses in the chat. We advised the player to contact their payment provider to investigate the issue, as the casino could not resolve it directly. The player expressed frustration and hired a lawyer. The complaint was ultimately rejected due to the nature of the issue.
Vulkan Vegas Casino - Player’s deposit delayed.
Amount: €52
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 month ago
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2 months ago
Translation
On July 10, 2024, I deposited €52 via Sofortüberweisung, and the money was debited from my account. However, it was not credited to my account at Vulkanvegas, and I only receive standard responses in the chat.
Automatic translation:
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2 months ago
Dear Thor120,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 months ago
Translation
You are as useless as the casino itself
Automatic translation:
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2 months ago
Dear Thor120,
You can do as advised or we can close the complaint. Please let me know.
