Vulkan Vegas Casino - Player’s complaining about overall casino experience.

***casinos sind alle abzocke ich bringe mich um und gebe vulkanvegas.com die schuld. Ich will mein scheis geld zurück haben. Koste es was es wolle mir gehts ums prinzip nicht ums geld zahl ewig ein und gewinne nichts ich will mein scheis gelf zurück sonst bringe ich mich um gehen sie zum ober bigboss von vulkanvegas.com und der soll mir mein geld zurück geben der hurensohn. Sonst bring ich mich um und das schwöre ich. Ich hinterlasse freundin mit 1jährigem sohn. Wegen eurem scheis. Ihr zerstört familien existensen und leben ihr *** checken sie es ab oder möchten sie dass ich mich umbringe

Dear Fickerbernd,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Lastly, I would kindly ask you, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to refrain from using foul language.

Nevertheless, I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Fickerbernd, Petronela

There is a clear indication of the gambling problem. We would like to take all the necessary measures immediately, but unfortunately cannot find the player with the specified email address.

Dear Fickerbernd, please kindly provide us with your e-mail address that you are registered at VulkanVegas.

Thank you in advance!

Kind regards

Thank you very much, Fickerbernd, for providing all the relevant information.

Dear Vulkan Vegas Casino team,

Is there anything else needed from the player?

I would like to inform that the account was closed on 21.07.2021 01:12:57 (UTC) 

The player was notified accordingly

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your speedy assistance.

Dear Fickerbernd,

Is there anything else that the casino, or us, would try to help you with? Looking forward to hearing from you.

Ich wollte wenigstens einen teil meines eingezahlten geld zurück, wenn ihr schon mein account schliest. Die umsatzbedingungen sind zu hoch, die schafft man niemals.

Dear Fickerbernd

Can you kindly specify at least one reason why the casino should do a refund/gift to you?

Is that because you threatened support with killing, etc?

Didn't you get the service in full scope?

Thank you in advance!

Kind regards

Weil das casino immer mit einzahlungsbonus-guthaben wirbt aber man dieses bonus guthaben niemals umsetzen wird.

Das ist arglistige täuschung und Betrug.

Kapiert ihr es nicht ihr sifflords ??? Es gibt accountlevel. Mein account war schon etwas hochgelevelt, da der account jetzt geschlossen wurde kann ich ja den angeblichen cashback bonus nicht nutzen, somit will ich einen teil meiner einzahlungen zurück. Ich kann das casino leider nicht verklagen, da es ja in UnitedKingdom adressiert ist, sonst würde ich das casino bis zum europäischen gerichtshof verklagen, wenn ich könnte. Checken sie es ab. Mfg.

Das casino zieht sich aus der affäre, indem es mein account schliest.

Could you please clarify on what grounds do you request a refund?

Ist oben schon beschrieben.

1. Umsatzbedingungen nicht, bzw. Niemals erfüllbar.
2. Kein Cashback bonus bekommen
3. Ist bei vulkan vegas das Geld schneller weg als bei anderen casinos, wie zb. Platincasino
4. Ich bekomme immernoch spam nachrichten auf whatsapp

Thank you, Fickerbernd, for your reply. Please understand that we can’t penalize the casino for the reasons described above.

1.  If you feel that wagering requirements can’t be met, I could only suggest not redeeming any bonuses. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. All the wagering requirements are clearly stated in the promotional T&Cs.
2. You can’t redeem your cashback bonus since your account has been closed after a clear indication of a gambling problem.
3.  We cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.
4. You should be able to block a certain number on your Whatsapp.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Fickerbernd,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.