Vulkan Vegas Casino - Player’s complaining about a technical glitch.

ganhei 50 jogadas grátis de boas vindas sem deposito e não consigo usufruir porque não aparece o jogo

Dear Fábio,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Before we move forward with this complaint, would you be so kind and clarify which casino are you complaining about?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Fábio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Fábio, thank you for your reply. Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Dear Fábio

I am very sorry, but Play'n Go is not available in your country.

According to T&Cs of the welcome bonus pack:

"If you cannot use the free spins you’ve received for any reason (i.e. games from the relevant provider are not available in your country, free spins are not supported for your account currency etc.), please contact our Support Team so that they can quickly recredit your free spins in another game."

I do understand your frustration, but you can always ask support to change the game.

Thank you for understanding

Best regards

Dear Fábio,

Have you and customer support found any solution to this issue? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.