The player from Portugal had his casino account blocked without any formal communication, and hadn't received his deposit back. The player hadn't intended to use any bonus from Vulkan Vegas Casino, but had aimed to gain money by playing slots, dice, and French bank. He discovered the account block when he tried to sign in. After he raised the complaint, the casino unblocked his account and allowed the withdrawal of his deposit. The player then withdrew his complaint as he had received his money back. We had marked the complaint as 'resolved'.
Vulkan Vegas Casino - Player’s account unexpectedly blocked.
Amount: €38
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Account blocked with no valuable reason
Didn't receive any email informing this
Don't have my deposit returned
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6 months ago
Dear alexandremnoliveira,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance by playing with a casino bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Dear alexandremnoliveira
Although you've received your requested amount of 38 eur, can you please explain us, what is the true reason for registering and depositing at the casino?
Thank you!
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6 months ago
Hello,
I appreciate this casino had just unblocked my account and allowed the withdrawal of my deposit.
I was aware of the account blocking whilst signing in... No email or communication whatsoever.
Furthermore, I did not intended to use any bonus conceded by Vulkan upon my deposit. I wanted to play in a well recognized online casino and I got a blocking account doing it. I tried to gain money by playing slots, dice and french bank wagering my money, and not wagering any bonus values.
My complaint can be withdrawned since I fairly got back my money, notwithstanding the unexpected bad experience I had with this company
Best to you all
Alexandre
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6 months ago
Dear alexandremnoliveira,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and Vulkan Vegas Casino for your cooperation.
Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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