Vulkan Vegas Casino - Player’s account is blocked and withdrawal is delayed.

I have 500 euros in my account, which has been blocked. Initially, they constantly asked for verification documents, which I sent. After that, not only did they not approve my withdrawal, but they also blocked my account. Their excuse was that I had changed my last name because I recently got married. I emailed them both my new and old ID cards, and I also filled out and sent a form they provided. The support team claims they didn't receive the email, even though I sent at least three. Do not deposit in this casino. My account is blocked, and the support team is just giving me the runaround.

Hello petq1899,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Was your account ever verified?
• When exactly did you change your name?

Looking forward to your answer.

Regards,

Nick

Hello all

According to our records, the account was unblocked at 10.10.2024 07:19:57 (UTC) after reviewing the documents.

Kind regards

My account is activated and verified, but I have not received my money yet. When I receive it, I will withdraw the complaint.

Hello petq1899,

Please keep in mind that it take up to 14 days to receive a withdrawal once your account is fully verified.

Let us know in 2 weeks if the money would arrive or if there would be any other update.

Regards,

Nick

Dear petq1899,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.