Vulkan Vegas Casino - Player's account has been closed by Vulkan Vegas.

Vulkan vegas is a fraudulent casino when I played 3000€ they took blocked my account and said that my email address did not pass verification I assure all players not to play in vulkanvegas.com they accept your money, but don't want to pay viigrash and be careful not to waste your time and money with scammers vulkanvegas.com!!!

Dear Maksumil777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered at vulkanvegas.com in 2020 but I often lost money, but 6 days ago I played the book of dead game while outside (Sweden) I won 30000 sek about +(3000€) I told the operator in the chat that I want to withdraw this amount to that they told me that I need to pass the account verification and send to vulkanvegas.com a photo of my passport and credit cards from which I replenished the deposit, I sent them everything necessary and after 3 days I saw in the personal account of vulkanvegas.com that the verification was successfully passed and I wrote in internal site chat when can I get money in my bank account and the chat operator confirmed the success of my verification and asked me to wait a few days, but when after 2 days I decided to return to the game book of dead I noticed that my account is blocked I tried to contact to contact vulkanvegas.com but they told me that my account is blocked because it did not pass the verification and the decision is not subject to appeal that's all I assure you dear players vulkanvegas.com are scammers who are not worth a single cent and your time !!!

I don't have any bonus and i send you copy screenshot vulkanvegas.com!!!😡

Dear Maksumil777

Thank you for the complaint!

We will be happy to assist you!

We've checked your account, a couple of things right at once:

a) Your account is in EUR

b) There is o (zero) on your balance account and there were no manual deductions

c) The account was blocked back 04.2024

Are you sure you played at Vulkanvegas?

Regards

Thanks both parties for the reply.

Dear Maksumil777,

Do I understand correctly you opened a new account after your first one was blocked in April of this year?

Could you please share under which circumstances your account was blocked and whether you achieved your winnings using a different account?

Please let me know.

Dear Maksumil777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.