Vulkan Vegas Casino - Player’s account has been blocked, and winnings confiscated.

Good day!

I deposited 14,000 HUF to Vulkan Vegas via Paysafecard and won 300,309 HUF. However, I couldn’t withdraw the amount. I tried to contact support online to find out what might be wrong, but I didn't receive any help.

So, I decided to make a bank card deposit to have a bank card transaction record. I deposited 8,000 HUF, thinking that this would help with the withdrawal.

My winnings increased to 345,000 HUF. I attempted to withdraw the amount, but it was rejected.

I submitted all the required documents, and even accidentally uploaded additional files that I couldn’t retract, including a picture of my partner’s bank card.

After that, my account was blocked with the reason being that I had misused someone else's information, claiming it was a legal regulation violation.

Previously, I had made deposits using my partner’s card without any issues as they were accepted, but I never won. Now that I used my own bank card and Paysafecard and won, not only are my winnings confiscated, but my last deposit of 8,000 HUF also remains inaccessible.

Why wasn’t this addressed earlier, given that I had made several deposits using my partner's card in the past without any indication of a problem?

Simply put, we were paying for nothing. Shouldn’t it be said that they also broke the rules?

I never imagined I was violating any regulations since all the deposits were accepted. This wouldn’t have come to light if I hadn’t won.

Hello orichard90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the casino could not know who does the card belong to until the verification process begin and as it is strictly forbidden to use a 3rd party deposit, they have every right to confiscate any balance and block your account.

Looking forward to your answer.

Regards,

Nick

Among others, I handed him a photo with the ID from Szemel

my bank account is on the front, on the left,

bank statement,

I also sent them a paper confirming the source of income.

proof of payment that the payment has been accepted

Also, I paid with my bank account and with a Paysaf card.

what I won with, I didn't use another card.

just mine

If necessary, I will also send the picture from my card that I paid for

I am also sending the Paysaf card receipt

All the amounts I paid were from my bank card and Paysaf

which I pushed to the page at level en

Dear orichard90

can you please provide your account ID in order to investigate? (or e-mail you are registered with)

Regards

Oricha****@gmail.com

Dear orichard90

Can you kindly let us know who the card 490836******3114 belongs to?

Thank you for cooperation!

Regards

Good afternoon

My girlfriend is the mother of our dirty child

I wrote at the beginning of our conversation that I had paid several times with my friend's card and we were not clear with him that this might be a problem because the deposit was successful

but we didn't win.

Now, when I last made a payment to a Paysaf card, it was HUF 14,000

the other is HUF 8,000 from my own card, which amounts to 9,195, at which level it was successfully paid.

I won HUF 300,309 with the paysafe card deposit

if I think about it, we can send you a photo with a pine ID card, which my girlfriend is holding in her hand

and also one where you have your bank card in your hand.

if that would help

Hello orichard90,

Please note that using a 3rd party deposit (anything that does not belong to you) is strictly forbidden in every single online casino. If you do so, the casino has every right to confiscate any winnings generated and block your account.

Unfortunately, by breaching this term, there isn't anything we could help you out with as the casino acted correctly. We will be now forced to reject the complaint.

Best regards,

Nick