Vulkan Vegas Casino - Player's account has been blocked.

Amount: €3,000

Vulkan Vegas Casino

Safety Index:Very high Submitted: 26 Oct 2022 | Case closed : 09 Nov 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany has been accused of opening multiple accounts. The casino blocked his account. The complaint was rejected because the player didn't respond to our messages and questions.

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srjankilla

Visitor

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1 year ago

OriginalTranslation

Hello

My account was blocked after the 1st deposit although I wanted to withdraw the money

I wagered a €25 bonus

Condition €25 x 5

=125€

After I have implemented. I got 25€ real money credited

And won 11300€ I played down to 3 thousand and wanted to cash out 3000€

Then I wrote to the live chat after Vulkan Vegas blocked my acc.

The reason for this would be a double account

What I don't own

Since I had only verified myself once with my ID card

During the period in which I earned the income, I neither played on another account nor opened a double account

I should make a one-time deposit in order to be able to withdraw my winnings

After I deposited €50 and my acc was verified

If my acc was blocked 1 day later, the reason for this was a double account

What I don't own

Player ID: 37915600

Please unlock my acc again

Because with I can pay out my money.!

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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1 year ago

Dear srjankilla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Do I understand correctly that you have passed the verification?

Could you please post here a link to the bonus you activated?

Looking forward to hearing from you.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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1 year ago

Dear srjankilla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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1 year ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.