The player from Germany has been accused of opening multiple accounts. The casino blocked his account. The complaint was rejected because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player's account has been blocked.
Amount: €3,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Hello
My account was blocked after the 1st deposit although I wanted to withdraw the money
I wagered a €25 bonus
Condition €25 x 5
=125€
After I have implemented. I got 25€ real money credited
And won 11300€ I played down to 3 thousand and wanted to cash out 3000€
Then I wrote to the live chat after Vulkan Vegas blocked my acc.
The reason for this would be a double account
What I don't own
Since I had only verified myself once with my ID card
During the period in which I earned the income, I neither played on another account nor opened a double account
I should make a one-time deposit in order to be able to withdraw my winnings
After I deposited €50 and my acc was verified
If my acc was blocked 1 day later, the reason for this was a double account
What I don't own
Player ID: 37915600
Please unlock my acc again
Because with I can pay out my money.!
Automatic translation:
Public
Public
2 years ago
Dear srjankilla,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Do I understand correctly that you have passed the verification?
Could you please post here a link to the bonus you activated?
Looking forward to hearing from you.
Best regards,
Kristina
