The player from Germany had his account closed. We were forced to reject the complaint because the player failed to cooperate and provide the required details regarding his problem.
Vulkan Vegas Casino - Player’s account has been blocked.
Amount: €472
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
Translation
When my fiancé uploaded her account, my account was blocked
Automatic translation:
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4 years ago
Dear Daniel,
Thank you very much for submitting your complaint. Before we move forward with this complaint, I have a question. I see that you’ve submitted 2 complaints, this is the first one and the second one is for Vulkan Casino and they are both mentioning the same issue.
Please, be so kind and specify, whether these 2 complaints are 2 separate ones, or you’ve made a mistake and submitted 2 complaints.
If you’ve submitted 2 complaints by mistake, please specify which casino you have a problem with – Vulkan Vegas Casino, or Vulkan Casino.
Thank you in advance for your reply.
Best regards,
Kristina
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4 years ago
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No that's so volcano vegas 472.09 and Rizk375 euros
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4 years ago
Translation
So Rizk didn't approve of my Revolut account
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4 years ago
Danny, we currently have 2 complaints published - one is for Vulkan Vegas Casino (this one) and the second is for Rizk Casino. Please keep information separated for both complaints and let's continue resolving the complaint for Vulkan Vegas Casino in this thread. Thank you for understanding.
Would you be so kind and describe the situation in more details? I am not quite sure I understand exactly what happened.
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4 years ago
Dear Danny,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Additional comments from Danny:
"When my fiancée uploaded her account, which we also share, the account was blocked"
Automatic translation:
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4 years ago
Hello Danny,
I am sorry, but for me to fully understand what might happened, I need you to provide more details. Which account your fiancé uploaded? Do you both have accounts at the same casino? Or do you use both one account? Or do you only share one bank account?
Have you received any statement from the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
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4 years ago
Dear Danny,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide more details in the given time frame, we will reject your complaint.
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4 years ago
Danny, thank you for your email, however you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. If you fail to provide the required information, I will be forced to reject this complaint. Thank you for understanding.
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4 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence or you cooperating. We would like to help you, but it’s impossible for us at this time and we are forced to reject your complaint.
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
