Vulkan Vegas Casino - Player's account has been blocked.

I have already made several deposits without bonus, requested a withdrawal and whenever I access my blocked player account. Do not recommend too slow on transactions and now blocked without any reason.

Dear Joaopedrobarroso,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that you have not played with any bonuses?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good morning, yes I have never used any bonus, I have a deposit to withdraw and it appears user blocked.

I await reply. Compliments

Dear Joaopedrobarroso,

Your account was temporary blocked due to a suspicious activity, to be specific - our system detected usage of our services from South Korea. Would kindly let us know if you recently visited the mentioned-above country, or used VPN.

Thank you very much in advance!

Kind regards,

VulkanVegas

Good afternoon, of course not. I always made the deposits and played in Portugal.

I hope they solve it as soon as possible, I have already made several simple deposits. To withdraw is very bad.

really bad.

Hello everyone,

Thank you VulkanVegas Casino for your help.

Joaopedrobarroso, do I understand correctly that you have never used a VPN or other software masking your true location?

I am not ! I've always been to Portugal and accessed it through a safari or Google Chrome. This I can guarantee. See deposits form always here

Dear Joaopedrobarroso

Thank you for providing the information.

Your account is now unlocked, you may proceed with the withdrawal request.

Kind regards

Ok I'll check

Hello everyone,

Thank you both for your cooperation.

Joaopedrobarroso, could you please advise whether you have already requested a withdrawal?

Good morning I didn't request because I played and the value was low! Thank you very much for your help which was fundamental!

Villabisutti Vegas never again in life is horrible and deceiving.

greetings

Dear Joaopedrobarroso,

Sorry you'd lost the winnings. Would you like us to apply a gambling limit?

Do you need any help with the gambling problem? If so - please speak to our support.

Kind regards

Yes I played and lost. But thank you very much for your attention and help in solving the case.

greetings

Unfortunately, since you have lost your winnings, there is not much more we can do for you and we are forced to reject this complaint. However, please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.