Vulkan Vegas Casino - Player's account has been blocked.

Hello again. I have a big problem i dont know what to do .. for 3 days i play casino i have yesterday reached the amount 170000 i have screenshots from the begining to the end. And today i wanted to enter my account to withdrawal but i cant log in anymore i am sad angry i dont know what to do ..a problem was by the same casino for 5000 and you helped me now i beg you help me what can i do that i dont lose that money thats so much and once i have luck it happens to me..what when i cant log in anymore and the money is gone or what can i do pleease help..the support doesnt answer i cant tell you how i feel ☹☹

Dear Elchyee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Do you see any error message when you try to log in? If yes, please, post here the screenshots.

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Elchyee

Why do you think your account is blocked?

Any proof will be appreciated.

Kind regards

Because i can't log in with my Password.

Dear Vulkan Vegas. Now that i have a communication with you because you never reply anywhere. I want to ask here how is it now with Withdrawaling my bigger win? But first i must somehow log in i really dont know why i cant because when you see you know i have much played on your site the last month. I have profed my password and anything.

I have recovery password and now i could enter my new password. But in my account is 814€ only can you say why??? How can i Withdrawal there is my won gone ?

Can i pleease become an answer? Im nervous and frustrated .. i have 3 Kids (4 years, 2 years and 3 months old today) .. What happend how can i Withdrawal or what must i do?

Dear Elchyee

Sorry, but what answer are you expecting from the Casino?

According to our records, you have successfully received the withdrawals amounting 7k (after depositing 1.5k), we can confirm that there is 817.19 EUR on your account, we can also confirm that you've successfully reset your password. You should just proceed with making a withdrawal request.

Thank you in advance!

Best regards

You dont understand me.. i have played roulette i had 9000€ then i uploaded 100€ i came up to cca. 170000€ now i have only 817 € . Where is the rest because by so a big amount i stopped playing thats more than enough for my life. I never won something.

Hello everyone,

Thank you Vulkan Vegas Casino Team for taking your time to investigate the issue.

Elchyee, could you please forward me your game history? My email address is kristina.s@casino.guru. Thank you in advance.

Dear all,

We've checked the gaming history of the player.

Indeed, at 24.02.2022 17:13:37 (UTC) the payer had 155k EUR on her balance.

But the player kept on playing and the balance got as low as 6,158 EUR by the end of 24.02.2022 (UTC)

Hope this clarifies.

Best regards

Do you really think i am so unresponsible that i would play so much money away. Im old enough that i know that you never have so luck and that i am not alone i have Children that i must show on them too. And i am really sad that you say that i kept playing to so a low balance.

Dear Elchyee

You may find your gaming history in your profile.

Should we apply a gambling limit?

Thank you in advance!

Best regards

Elchyee, I am sorry, but it is impossible for me to go through dozens of screenshots like this. I need the full game history in PDF or excel sheet. Please, forward it to kristina.s@casino.guru. 

Vulkan Vegas Casino Team, I would like to ask you to provide Elchyee's full game history as well, so we can compare.

Thank you both very much in advance.

Elchyee, could you please provide your game history from the 24th of February after 4 PM? Even though your screenshots were not always in chronological order I went through all of them and they end there. Thank you very much.

Elchyee, I can clearly see that your game history doesn't stop there. The evidence provided by the casino shows you fluently continued playing without any pause even after 17:12. I am sorry, but we cannot proceed with this complaint if you do not cooperate with us and try to avoid sending what we requested. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.