Vulkan Vegas Casino - Player's account has been blocked.

Dear Tajda,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Please, could you provide more information about your issue, so I can assist you accordingly? Has your account been blocked after requesting a withdrawal? Could you please clarify what country you are from?

Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your reply, Tajda. I am sorry, but by accessing the website with an active VPN you breached the General T&Cs:

"12.7. Masking IP or location is not allowed and we reserve the right to close any accounts and void any bets, bonus and winnings if the account was created or used through the use of IP or geolocation masking technologies including but not limited to VPN and Proxy Servers."

You should never mask or alter your location in order to access the website and play. I am afraid that there is not much more we could do to support you at this time. Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint.

Dear Tajda,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.