Vulkan Vegas Casino - Player’s account blocked without explanation.

To whom it may concern,

I am writing to express my dissatisfaction with the recent blocking of my account at Vulkan Vegas.

I made a deposit and began playing games. I played on more than one game and bet more than the amount of my deposit. I also completed the KYC process and provided the additional documents that was requested.

Without any prior warning, my account was blocked. I contacted customer support several times, but they were unable to provide any explanation for the ban. They simply referred me to the casino's terms and conditions, which I have read and reread. I cannot find any reason for my account to have been blocked.

I have never abused any bonuses or promotions, nor have I ever won any money at your casino.

I have never done anything to warrant being banned.

Best regards.

Dear soulkraker,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 
• Could you please forward relevant communication between you and the casino to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear soulkraker

Can you please explain to the casino the true reason you registered at the casino?

You barely played and immediately request a withdrawal, which is only 60 cents less than your deposits.

Having explained that, casino will unlock your account, and you will get the money back.

Thank you for explanation!

Best regards

Thanks to the Vulkan Vegas Casino representative for the reply.

Dear soulkraker,

Please note that our Complaint Resolution Center only helps players who deposited and played in online casinos in order to risk their funds.

Kindly explain the situation, otherwise, your complaint will be rejected as unjustified.

Dear Tomas

I'm a recent player on Vulkan, about 10-12 days.

I was blocked about 3 to 4 days after my registration, I was on my KYC validation process and I already had extra documentation sent that was requested by email.

I found out that I had been blocked because I tried to access the website to check how the validation process was going, and it was no longer possible to access my account.

I played slots and dice.

The balance I have in my account was exclusively from my deposit.

I have never accepted any bonus.

Vulkan Vegas Casino representative,

As I mentioned above, I am a recent user.

I may barely played but more than my entire deposit was wagered and was at risk.

Dear soulkraker,

How much have you deposited and how much have you wagered in the casino playing dice and slots respectively to your knowledge?

Dear Tomas,

Thank you for the quick help and support, everything has been checked and completed.

You can close the case.

Thanks again,

Kind regards

Dear soulkraker,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Vulkan Vegas Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru