Vulkan Vegas Casino - Player’s account blocked due to 'financial fraud'.

my account has been blocked for reasons given by suppoert on lc

 would like to know what this financial fraud is - since the successful completion of the case with the return of the payment, which was completed on casinoguru on May 9, I made one deposit of $ 10

VULKAN VEGAS are you seriously sending bonus offers to blocked players?

 you are The best casino in the world 😀

Dear ciawaros33,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Vulkan Vegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why is your account blocked? Did you unsubscribe from the casino's e-mails and promotions? I will be waiting for your reply patiently.

Best regards,

Nick

Wild with a quick reply ,, apparently did not add all the screens, for such a reason I got blocked, account

Dear ciawaros33

Thank you for making a complaint.

May we wonder what is the disputed amount?

Thank you in advance!

there were no funds on the account--I haven't used the account for about a month and I was blocked for the above reasons - which I don't understand so please explain - what money laundering has taken place since May 9?

Hello ciawaros33,

Do I understand it correctly that you had zero balance when your account got blocked?

In such case, the casino had the right to close your account without any reason given.

the reason was given, I gave it in the screnach and but I do not understand what the actions were because in this period I made one transaction - a deposit of $ 10 so what could be wrong with it - please explain vulkanvegas

Casinoguru are you here to help resolve my complaint? because your last answer implies otherwise

Hi, all

We firmly confirm, the player has/had zero on the account balance.

Kind regards

vulkan vegas please indicate when I broke point 11.4 of the regulations?

Hello ciawaros33,

Did you have any balance on your account when your account got closed?

Please understand that if you had no balance, there is nothing to solve as the casino can close your account without any reason given once your balance is 0.

so it doesn't apply to me because the reason is given,

.. "Państwa konto zostało na stałe zablokowane zgodnie z Regulaminem strony.

11.4.Jeśli Firma ma podejrzenie, że angażujesz się w nielegalną, niezgodną z prawem lub niewłaściwą działalność, w tym pranie brudnych pieniędzy lub w inny sposób naruszasz Warunki, możesz natychmiast stracić dostęp do usług i / lub twoje konto zostanie zablokowane. Jeśli Twoje konto zostanie zamknięte lub zablokowane w takich okolicznościach, Firma nie będzie zobowiązana do zwrotu Ci środków, które mogą znajdować się na Twoim Koncie. Firma jest uprawniona do poinformowania odpowiednich organów, innych dostawców usług online i banków, firm obsługujących karty kredytowe, dostawców usług płatniczych elektronicznych lub innych instytucji finansowych o Twojej tożsamości oraz o podejrzeniach niezgodności z prawem, nieuczciwych lub niewłaściwych działaniach, w celu zbadać wszelkie takie działania.

so please elaborate on it

Hello ciawaros33,

As already mentioned twice, if you had no balance on your casino account, they had the right to close it without actually any reason given. As you did not respond to my previous question, we must considerer the casino's message regarding your balance into consideration and your complaint will be now closed.

Wish you best luck in the future.

Regards,

Nick