The player from Germany wishes 50% of his deposits to be reimbursed since the casino doesn’t hold German License. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player requests a refund of deposits.
Amount: €4,080
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Translation
Dear VulkanVegas team
I found out that you do not have a valid license for Germany and therefore everything is illegal with you
I lost a total of 4080 euros on your website minus the winnings I received,
Since I don't actually want to take any legal action against you, I would agree that you would transfer me back only 50% of the loss of 4080 euros, including the winnings that have already been paid out, i.e. 2040 euros, and that's the end of it, my players ID is 37218867
Since I posted the same thing on Trustpilot, my account was blocked right away and they said you would be informed if you know yourself that you don't have a valid license, how is it possible that you have payment options from Germany? Since it's illegal, I can just go to the bank and have all the money confiscated. And still to the thing you take take take and then just lock big class
Automatic translation:
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11 months ago
Dear Frank1337,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling. Could you please advise if there are any funds being held by the casino?
Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
Translation
I still had a seductive cashback, which I don't know anything about now because my account was blocked.
Automatic translation:
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11 months ago
Are there any real funds being held by the casino, please? If your account was blocked, I'm afraid we won't be able to restore your bonus money.
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10 months ago
Dear Frank1337,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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