Vulkan Vegas Casino - Player is struggling to complete account verification.

I already sent all the necessary documents for the KYC verification and I already requested my withdrawal, but they never solve it and they just keep making excuses.

Dear edservidor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I sent all the documents. I want my account verified so I can withdraw.

Do you guys from Guri casino have a way to activate Vulkan Vegas? Help me!

Unfortunately this Vulkan Vegas Casino is how people here in Brazil speak. Money goes in but never goes out. Yesterday I had 16 thousand waiting for verification, I complained here, I complained in their chat, I complained about everything that was useful. They didn't check. This is their tactic. Then I was induced to play saying that I had to bet a percentage to withdraw, so I ended up losing and having nothing. It was only my balance zero that they verified the account. They checked because I no longer had a balance to withdraw. Illegal practice, which should be banned this casino in Brazil. I'll call Brivio.

I will do everything to stop this casino from operating here. I'll go to the last consequences, even if I don't get my money anymore. But I'll start by tracking the companies here that process the payments and send them to this disgraceful casino.

Dear sir,

May we ask you if you experience a gambling problem?

Can you also ask if you did provide a wrong utility bill to complete the verification?

Did anyone push you to continue playing?

Thank you!

You are a bunch of crooks!

They do not allow withdrawals at all. Do not put money in this Casino. If you put it on, you can't take it off. Alert everyone!

In addition to acting in bad faith, they are affectionate and disrespectful to people. Do not put money in this casino. I'm already taking my measures, but I warn everyone not to put it on!

You who feel aggrieved, seek the justice of your country. Sue the Brivio company that also responded. Don't be silent.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.