Vulkan Vegas Casino - Player is not able to verify his email address.

Hallo! Ich habe 100€ und schnell 1100€ erhöht bzw. gewonnen. Der live Chat antwortet nicht und ich habe mehrfach über Stunden versucht die Email zur Verifizierung zu erhalten, Erfolg los. Ich bin sehr enttäuscht und würde mich über eine Rückmeldung freuen.

Viele Grüsse

Martin

Dear Martin,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience.

I tested this myself and I didn’t come across similar problems like you. It is working and I successfully verified my email address. Are you sure you provided the correct email address? Did you check your spam or promotional folder?

Additionally, I would like to emphasize, that you can send yourself a new verification link through your account, so you can try this option as well and please, let me know if this worked:

Thank you in advance for your reply.

Best regards,

Kristina

Ich habe dies mehrfach!!! versucht und auch die Spam Mails habe ich überprüft. Ich habe jetzt versucht eine neue email Adresse über ihren Support einzureichen, aber auch hier noch keine Rückmeldung. Meine Email Adresse war auch richtig. Viele Grüße

Thank you very much Martin for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Martin,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Vegas Casino into this conversation. Can you please specify what is the problem with player’s verification and why he didn't get verification email?

Hello Martin, CasinoGuru team,

I will do my very best to help you, but unfortunately I am not able to find your gaming account.

Have you changed you e-mail at VulkanVegas?

Kind regards,

Alexander

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.