Vulkan Vegas Casino - Player is enquiring help.

Well I had won in the game of posseidons rissings as something of 1, 743. And something and good I wanted to see how that money is taken is my doubt since here maybe they can help me because it should be in my account, what I win but not me it comes out x this is my complaint say can you solve me

Dear esaugarcia062,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I apologize, it might just be a translation error, but I am not sure I understand what happened. Could you please elaborate?

Do I understand correctly that your withdrawal hasn't been processed? Or did your winnings disappear?

Looking forward to hearing from you.

Best regards,

Kristina

My withdrawal or my profit could not withdraw but later I see that there is no good anymore because I came here to see if there is a solution to this! Because I don't know what happened

You can help me with this tnbn I have a query that about a bonus bonus that tnbn is withdrawn or stays there because there is a process of which state is x 4 days and time is x 1 day that tnbn is retiring I wanted to be given or help me! !

Thank you for your reply, esaugarcia062. Have you ever made a successful withdrawal before? Could you please confirm that you passed the KYC?

Have you tried discussing this issue directly with the casino? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Dear esaugarcia062,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

But what is required will not be able or will have any resolution of what had won in particular

I apologize, but I don't understand. Could you please elaborate? Please check my previous reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear esaugarcia062,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I already gave it to my complaint! I don't know why I have to wait a long time! Maybe they can't solve it and also I spent my money and it went in a band I won but I couldn't withdraw it and now I can't.

Thank you very much esaugarcia062 for your reply. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Well I'll still wait for it but it's worth thanks for the detail!

Hello, all

I am sorry for the intrusion into the conversation, but I do not understand the grounds of the complaint at all.

The player has zero (0) on his real balance as well as zero (0) on the bonus balance.

There was no a single attempt to withdraw funds at all.

Dear esaugarcia062, would you kindly advise how exactly I may help you?

Thank you in advance!

Kind regards,

Alexander

Hello all,

I apologize for the late reply. I don't understand what the issue is here, esaugarcia062. Unless you can explain what the issue is, I afraid I can't help you.

Can you explain in more detail, what is the issue you are experiencing? Did you try resolving this with the casino live chat support?

Hello esaugarcia062,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.