Vulkan Vegas Casino - Player has experienced a technical glitch while playing.

I deposited over $500 NZ as I usually do when I play at Vulkanvegas.

The game I played had a technical glitch to which I did not know what that was at the time, an Error appeared on screen multiple times throughout my game session and the reels were spinning then would stop then carry on spinning till I refreshed the page.

I tried 2 different devices incase it was my mobile phone lagging. The game was still glitching. I cleared my cache and history as I'd been advised to do prior.

I attempted to contact live chat that same morning to no avail. I finally got in touch with a team member that evening and she was no help at all. She couldn't give me an answer or point me in the right direction, I'd been playing for awhile, from 8am to 6am and she then asked for me to send then Round ID of every spin which would have been well over 3000-5000 spins. Are you kidding me!?

No I did not get any screenshot or form of evidence as I do not record all of my game sessions.

The lack of customer service I got from the team member was unacceptable. What do I do about this? Is there anything I can do or was it just not my day?? I have now lost on a whole paycheck because of it.

What a shame, I really enjoyed this casino site.

Dear Sm_13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with supporting evidence to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino. Do I understand correctly that regardless of technical problems you played for approximately 22 hours?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Sm_13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately I don't have any ongoing evidence. As stated, I do not record my gameplay and in this case I should have but I thought this may have been a problem with my device. I asked lice chat when I finally got thru to live chat, which I was then told it may just be a "technical glitch". Which may have been the reason for the ERROR that kept appearing on screen after awhile.

I was playing from 8pm to 6am, 11 hours not 22.

I understand that this issue may not be resolved because I have no evidence as such, but I was asked to send the Round ID of probably over 10, 000 spins I'd made which seemed ridiculous to me so I then ended our live chat because the customer support member did not help in any way or refer me to anyone that could've helped or explained anything to me. But this was unfair gameplay..

Dear Sm_13,

Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.