Vulkan Vegas Casino - Player has been accused of opening multiple accounts.

6/18 I can't log in suddenly.

So it was permanently frozen and told that it couldn't be restarted. When you contacted support, the casino unilaterally created two accounts and took advantage of the bonus.

It's a story I don't remember at all, so even if I ask for disclosure of the additionally registered address etc., there is no answer at all.

Along with this, $ 50 for withdrawal was also confiscated.

My request is as follows because it is an unfamiliar statement.

Request a casino reopening and a $ 50 refund.

6/18 I can't log in suddenly.

When you contacted support, the casino unilaterally created two accounts and took advantage of the bonus. So it was permanently frozen and told that it couldn't be restarted.

It's a story I don't remember at all, so even if I ask for disclosure of the additionally registered address, there is no answer.

Along with this, $ 50 for withdrawal was also confiscated.

My request is as follows because it is an unfamiliar statement.

Request a casino reopening and a $ 50 refund.

Dear sai1331,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear sai1331

Can you kindly tell us if you play at VulkanVegas on your own?

Does anyone else around you have an account at Vulkanvegas and may access it via the same computer?

Thank you in advance!

Kind regards

Thank you, sai1331, for your reply and confirmation.

Dear Vulkan Vegas Casino team,

Is there anything else needed from the player to confirm their statement? Looking forward to hearing from you.

Dear sai1331, Petronela

I would need some time to figure out why the managers applied restrictions to the player. Will get back ASAP.

Kind regards

I'm very sad because I'm blamed for using multiple accounts that I don't remember.

If you are told that there are two, we will ask you to disclose information other than sai1331go@gmail.com. Please tell me the registration date and time, IP address, and registered e-mail address.

I'm sorry for your busy schedule, but thank you.

Thank you very much, Vulkan Vegas Casino team, for your assistance. We will be waiting for an update patiently.

Dear sai1331,

I understand your frustration, however, I will ask you for some more patience until a decision will be made. Thank you very much in advance.

Dear sai1331

We are strictly following GDPR rules, that's why parts of the private data is not disclosed.

Here is what we will do - your account is now unlocked, please make a withdrawal request. But unfortunately, you will not be able to continue playing at VulkanVegas. We have also applied a gambling limit to make sure you don't lose the money.

Thank you.

Dear sai1331

Please kindly confirm the money has been received.

Kind regards

I confirmed the payment.

thank you for helping me.

Thank you very much, both parties, for your cooperation.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Sai1331, please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru