Vulkan Vegas Casino - Player experiences withdrawal delay.

The casino has claimed that I must wait for my withdrawal of over 5000€ for 30 days even though the maximum waiting time to receive a portion is 14 working days.

So, I should be able to withdraw 4999€ within a maximum of 14 days.

Dear Simpovic1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly specify how much money you deposited into your casino account since the date you registered?

Can you please let me know how much money you have withdrawn till now? As per the terms and conditions, if your total withdrawals exceed 20 times the amount of your deposits, then you will have to wait for 30 days for your winnings to be credited to your bank account.

Have you made any successful withdrawals before? Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello all

The player made the withdrawal requests at 26.03.2024 16:14:48 (UTC)

The withdrawals are scheduled to be paid, there is no violation of T&Cs at the moment.

Kind regards

Dear Simpovic1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.