The player from Germany is dissatisfied with the casino’s RTP (Return to Player) and overall gaming experience. After a closer examination, we ended up rejecting this complaint as unjustified.
Vulkan Vegas Casino - Player complains that they didn’t win anything.
Amount: €85,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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3 years ago
Translation
Why is Vulkan Vegas shown as a reputable online casino even though the players give bad experiences and negative reviews.
They are cheaters !!!!
I lost a large sum within six months and hardly won anything and although the daily deposits amounted to several thousand euros, I was not even asked if I was addicted to gambling.
They exploited me mercilessly !!!!
Hopefully, Vulkan Vegas will be removed from online for good soon.
The employees are heartless who are only fixated on my income.
You are not interested in who has signed up. The main thing is that the payments are made!
They didn't even want to give out the deposit list at the beginning because they know what to expect.
Everything is documented. Several thousand euros have been deposited within an hour.
Funny, with payouts only partial amounts are transferred!
There are clearly fraudsters behind this. The specified address does not exist.
Who knows where they are based ?????
Here one would have to warn all players worldwide !!!
Casino Guru:
You have to take a close look at this casino!
There are many complaints and complaints!
Kind regards
Automatic translation:
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3 years ago
Dear Lindt2021,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
Additionally, please understand that casino reputation can’t be determined by a negative experience of a single player. If you’re interested in the process of how we review online casinos I could recommend checking our article https://casino.guru/our-casino-reviews.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there's anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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3 years ago
Translation
Hello Casino Guru Team,
it is good that you are there for cases of an amicable settlement for both players and online casinos that do their business fairly.
It is just annoying that an online casino like Vulkan Vegas illegally offers its business in Germany and many have no knowledge of it.
They rate this criminal casino as good!
Are you aware that the online casino offers in German without a license in Germany?
When registering, the players are verified and Vulkan Vegas is aware that the players will continue to play, even though they do not give any indication that their website is illegal in Germany.
Many gamers are lured into the trap, including gamblers !!!
You will be exploited until it is no longer possible!
I know that Vulkan Vegas was not ready for an amicable settlement and the operators are being scrutinized and also publicly pursued.
Many of those affected will not give up.
Apparently the whole volcano Vegas doesn't care!
But it will soon be over.
Only you should also warn the players that the CASINO has a license ONLY on Curacao, where all the criminal casinos get a license.
I think the Netherlands will soon put an end to such business as well.
You should warn all players worldwide !!!
There is enough evidence. Many will be published soon.
Perhaps no refund will be given, but Vulkan Vegas will be taken off the market for good.
I will keep you informed.
Until then, best regards to Guru Team !!!
Automatic translation:
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3 years ago
Thank you very much, Lindt2021, for your reply.
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database that acts as a mediator resolving players’ disputes. We have no authority to enforce the legality of rules.
Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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3 years ago
Translation
Before you close the case, I'd like to ask you a favor.
Please wait so I can tell you what tricks Vulkan Vegas is using to dodge lawsuit deliveries !!!
Here you can ask Vulkan Vegas to accept all lawsuit deliveries !!!
Kind regards!!!
Automatic translation:
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3 years ago
Dear Lindt2021,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Translation
Good evening Petronela,
Thank you for extending the deadline.
Please inform Vulkan Vegas that my case is already known to Vulkan Vegas and I would like to ask for it to be processed quickly.
If you are not ready to reach an amicable settlement, then please do not consider a time delay in court.
The media are already following this case.
Thank you in advance and best regards from Germany!
Automatic translation:
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3 years ago
If you have informed the casino about your case, what else, if anything we could do for you, please?
I'm sorry we are not able to help you with the issue related to licensing regulations and policies.
