HomeComplaintsVulkan Vegas Casino - Player complains that she didn’t win anything.

Vulkan Vegas Casino - Player complains that she didn’t win anything.

Amount: €20,800

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 22 Jan 2021 | Case closed : 07 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

On 01/20/21 I played for several hours, at that time I had € 15,800 and paid an additional € 5,000, but on that day the software was only on loss. With such a large amount you have to win, but the software often hung and when I win I was always thrown out. A little later the page was error so everything crashed. I don't think the slots were working properly. I think the game wasn't fair. Several times I asked to examine my profile, what it can be like not to be able to get a profit in so many hours with so much money.

Automatic translation:
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3 years ago

Dear Zsanett,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about the Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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3 years ago

Dear Zsanett,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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