The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player claims that payment has been delayed.
Amount: 2,550 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good morning, I have my cash in processing since 11/04, I get in touch with the attendants, they don't know how to solve it and they just say to wait, but there is no deadline for you to wait. My account has already been verified and I have already received a withdrawal. It's not the first.
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2 years ago
Dear Monyke8,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Hello all,
According to our records, the player's profile is fully verified, all the payouts are completed.
Kind regards
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2 years ago
Translation
It has been processing since 11/04 , I have not received any amount . 
Edited
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2 years ago
Translation
They canceled my withdrawal today, the attendants don't treat you well. Now it's 2 more weeks to want to receive something. Very unfair
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2 years ago
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After 13 days they paid, I never waited so long to receive
More at least pay . It has a plus point. I hope it's not always like this.
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2 years ago
Translation
I lost 350 reais, because they canceled my withdrawal and when I went to request it, they took 350 reais from me
Anyway.
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2 years ago
Dear Monyke8,
I'm glad to hear that you received your withdrawal. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
