Vulkan Vegas Casino - Player claims that payment has been delayed.

I requested a withdrawal of 950 Euros on 05.09.2023

and up until today, I have received nothing even though all my documents have been submitted and 100%

of my games have been verified.

I was told that withdrawals could take up to 5 days at most, yet there always seems to be an excuse.

Dear Edo47,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Edo47

Please kindly confirm you've received the winnings.

Kind regards

Liber Veronica

Yes, I received 950 euros. First of all, thanks.

But deposits in a few seconds but withdrawals waiting for days is not a good business idea.

You lose customers just for info.

Kind regards

Dear Edo47,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru