Vulkan Vegas Casino - Player claims that payment has been delayed.

Langsam macht es keinen Spaß mehr. Die Einzahlung dauert erstaunlich lange ,zum wiederholten Male. Chat Support nicht hilfreich und teilweise frech. Künftig wohl doch ein anderes Casino suchen und den Account löschen. Sehr sehr schade

Handelt sich um die Vorgangsnummer

203777a7-a16a-4c17-9340-a97a95f31def

Dear Sabby616,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sabby616

According to our log, the transaction 203777a7-a16a-4c17-9340-a97a95f31def was successfully credited.

Can you kindly let us know if the issue still persists.

Also, if you faced any rudeness from online chat operator, please kindly point out (give some examples), we will fire the operator, no doubt about that.

Best regards

Dear Sabby616,

Have you received your withdrawal from the casino yet?

Dear Sabby616,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.