Vulkan Vegas Casino - Player cannot withdraw his winnings.

Hello, I have been playing at the aforementioned casino for a long time. Since 2019, I have not been able to make a withdrawal. Before that, winning was possible. However, for almost four years now, I have only been depositing without any chance of winning or making a withdrawal.

Is this casino still operating or even legal? Also, new customers are unable to register, which makes me question its legitimacy. I had a similar experience with Ice Casino - only depositing and no withdrawing. I had won something five years ago but have been unsuccessful since then.

Best regards,

Dear fahrettinkar61,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear fahrettinkar61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.