Vulkan Vegas Casino - Player believes that their withdrawal has been delayed.

Casino do the same thing over and over again, take a withdrawal order, cancel it in a week, user make a new one, the new one is also canceled a week later. There are no reasons for cancellation, KYC is confirmed, etc. Casino employees lie openly in chats and are also caught lying.

Every now and then you pay out a partial amount. For example, just one payout out of several, etc.

Dear erbost,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Nick, please understand me, I waiting about 3 weeks, my initial withdrawals are canceled, max. time to my latest withdrawal was 5 days, and it's already over. Support employers lie to me every day, and I am 1000% sure that the payout will be canceled within a few days. This means that you do everything you can to avoid paying out money. I have endless experience with this casino and know what I'm talking about. You are my last hope to get my money back

they complains always about third party providers problems or technical issues, for years. I lost about 30k Euro after they canceled my withdrawals.

Dear erbost

Sorry you've faced issues. We can see you currently have zero on the balance, 1 request via Mifinity is being processed by the PSP.

Can you please provide the truncation IDs in dispute?

Thank you!

Sure, as if you can't figure it out yourself... c7bbe844-3559-45f8-a435-c2d035efe902

Another question, why you canceled this one? 35b75862-b037-435c-8ea4-2fad8799a0c8 and this one b187e491-3a28-4d0f-ad40-c97f28a6bb5c, and this one b95e704b-4c5f-4184-b198-77355843ad56 and this one 437caa67-d517-487b-b55a-1133399a80d9.

What was the reason for the cancellation??? I gift you after canceling 2000€, so please finally transfer my money now.

Another "thing", from my very extensive experience with Vulkan, your "processed by the PSP" means nothing at all, as always, in a few days, due to technical problems or other rubbish, money is credited again and not paid out.

Hello, erbost

c7bbe844-3559-45f8-a435-c2d035efe902 - is being processed by the PSP, sorry, but we cannot influence the speed of money clearance;

35b75862-b037-435c-8ea4-2fad8799a0c8 - your balance got lower than the requested withdrawal amount, thus the transaction got cancelled;

b187e491-3a28-4d0f-ad40-c97f28a6bb5c - the payment method was not previously used, thus extra verification was required;

 b95e704b-4c5f-4184-b198-77355843ad56 - the payment method was not previously used, thus extra verification was required;

437caa67-d517-487b-b55a-1133399a80d9 - your balance got lower than the requested withdrawal amount, thus the transaction got cancelled;

Hope this clarifies.

Kind regards

b187e491-3a28-4d0f-ad40-c97f28a6bb5c and b95e704b-4c5f-4184-b198-77355843ad56 were Mifinity payouts. Mifinity was verified since years, I was never asked for a new verification! Not from support staff, not by email. In the same time you accepted crypto payout, without problems, thats mean, you lie even here, in public. Here is a proof: you can cancel my withdrawal without problems(support offered me this), but cannot influence the speed of money clearance? You accepted crypto payout, but canceled Mifinity? In the same time?

I'm trying to play a prophet here because I know exactly what's going to happen the next few days: I get a message with "we're sorry" or "oops, there was a technical error" but not my money in my Mifinity account. Because you always do it like that, since years!!!!

My prophecy has taken place, money is back and it has been credited again. So, Vulkanvega's standard practice is: hold the payout for weeks, then comes a cancellation, and it is repeated again and again before you lose everything. Casino Guru, please post this for all playes, everyone needs to know that before they start on Vulkanvegas.

Dear erbost,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, Nick, as I predicted, the withdrawal was canceled and I lost my money. It was a "technical error", I already talked about it. So the amount that the casino refused to pay out, and what I lost, is more than 25K. The casino did the same at the end of 2023, paying out only 10 out of 24 thousand, refusing to pay out everything else for months. This is normal practice at Vulkan Vegas. I prefer to hire a lawyer because someone has to be responsible for what they do.

Dear Erbost,

I am unable to advise you on what your next move should be, but since your current balance is no longer available, the complaint is no longer relevant. It is common to encounter payment issues in online casinos, but ultimately, it was your decision whether to continue playing or not.

Is there anything else we can assist you with?

Best regards,

Nick

yep, you can close it, I don't play anymore, pity that you are also actually pointless... You can't change anything, and such "casionos" will continue to exist

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.