Vulkan Vegas Casino - Player believes that the payout was incorrect.

Ich habe Piggy Riches Megaway gespielt und ein Gewinnbild von 768€ bekommen. Gezahlt wurden aber nur 10% 76.80. Ich kann alles mit Bilder belegen und werde seit mehreren Wochen von Vulkan Vegas mit der Aussage, ist in Bearbeitung hingehalten.

Dear XXJSXX,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos to petronela.k@casino.guru? I know you already provided some screenshots but the winning were not visible on them. Please bear in mind that the denomination in which you played is crucial as the win might be divided afterwards.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear XXJSXX,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.