The player from Ukraine has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Casino UA - Player believes that their withdrawal has been delayed.
Amount: 8,590 ₴
Vulkan Casino UA
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Vulkan Casino UA has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
The casino gives an error when paying. I turn to operators who constantly repeat what to expect.
And yesterday I heard that my data for verification is in order and that I can calmly wait for the payment of funds. Today it already gave an error, it said in the process of payment, and the money was never paid, and the problem is not solved.
Automatic translation:
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1 year ago
Dear mrochko,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
I kept 3,300 of these funds for the amount I bet because I am on the list of maniacs
Automatic translation:
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1 year ago
Thank you for your reply, mrochko. Would you be so kind as to post here a screenshot of the error you see when you try to request a withdrawal?
Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you already informed the casino about your gambling problem?
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1 year ago
Dear mrochko,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
