Vulkan Casino UA Review

The player from Ukraine had experienced a game freeze while playing 'Bananas' from Champion. After restarting, a significant bonus had disappeared, causing a loss of potential spins. He had contacted the casino's support service and had been credited 2962 hryvnias to his game account. However, upon attempting to withdraw, he was informed of a commission fee due to clause 6.22.8 of the casino rules. He was asked to make a bet amounting to 5924 hryvnias for commission-free withdrawal. Despite our efforts to assist, the player had failed to respond to our inquiries within the given time frame, resulting in the complaint being rejected.

The player from Ukraine has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's dissatisfied with the withdrawals due high fees. It is unclear how the casino has applied the fees and if this has been done in accordance with currrent regulations, so it was recommended that the player contact the licensing authority and submit a complaint to them. The complaint has been temprarily closed as 'unresolved' while we await a decision from the regulator. We contatced the player to ask if there had been any contact with the regulator, and the player stated that they were happy for the complaint to be closed as 'resolved'.

The player from Ukraine has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.